ROVA® Solutions, LLC d/b/a ROVA and d/b/a RVIN ("ROVA," "RVIN," "we," "our," or "us") operates vehicle intelligence, monitoring, and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, communications, and services.
01 Scope
This Privacy Policy applies to information collected through:
- Our websites, including rvin.ai
- Contact forms, demo requests, and inquiries
- Email, phone, and SMS/text communications
- Our applications, services, and related business operations
02 Information We Collect
Information You Provide Directly
- Name, company name, title, phone number, and email address
- Project, property, or service inquiry details
- Information submitted through forms, scheduling tools, or communications
- Billing or account information
Vehicle & Event Data (RVIN™)
As part of our Services, RVIN™ processes:
- License plate data
- Vehicle images and characteristics
- Timestamps and location data
- System-generated event data
This information is used to generate actionable event-based insights.
Information Collected Automatically
- IP address, browser type, and device information
- Website usage data and interactions
- Cookies and tracking technologies
Information From Third Parties
We may receive data from service providers such as scheduling platforms, CRM systems, analytics providers, and communications platforms.
03 How We Use Information
We use information to:
- Respond to inquiries and provide services
- Schedule meetings and demos
- Deliver event detection and notifications
- Improve system performance
- Send operational, transactional, and marketing communications
- Maintain system security
- Comply with legal obligations
04 Email Communications
We use SendGrid and similar providers to deliver:
- Transactional emails (alerts, confirmations, updates)
- Marketing communications (where permitted)
These providers may process delivery metadata such as opens, clicks, and delivery status.
Users may unsubscribe from marketing emails at any time.
05 SMS & Text Messaging
We may use SMS/text messaging (including Telnyx or similar providers) to send:
- Vehicle event alerts
- Operational notifications
- Scheduling communications
- Customer support messages
By providing your mobile number and opting in through our website or services, you consent to receive SMS messages from RVIN™, a product of ROVA® Solutions, LLC.
Message frequency varies based on your interaction with our services. Message and data rates may apply depending on your mobile carrier. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at info@rvin.ai.
Consent to receive SMS messages is not a condition of purchase.
For additional details, please review our Text Messaging Terms.
06 Calendly and Scheduling Tools
We collect information submitted through scheduling tools to manage meetings, demos, and follow-up communications.
07 How We Share Information
We do not sell personal information.
We may share information:
- With service providers supporting our operations
- With customer authorization
- To comply with legal obligations
- To protect rights, safety, and system integrity
08 Controlled Data Use & Correlation
RVIN™ may correlate vehicle activity across sites within the same customer environment to provide context and improve operational visibility.
RVIN™ does not operate as an open or publicly accessible network. Data is not shared with unrelated customers or external third parties.
09 Data Ownership
- Customer-associated data is controlled at the customer or site level.
- ROVA® does not sell or monetize customer data.
10 Data Retention
We retain information only as long as necessary for business, operational, and legal purposes. Retention may be configurable based on customer requirements.
11 Data Security
We implement reasonable safeguards to protect information. However, no system can guarantee absolute security.
12 Lawful Use
RVIN™ is intended for lawful security and operational use only. Customers are responsible for ensuring compliance with applicable laws.
13 Third-Party Services
We are not responsible for third-party platforms, tools, or services linked or integrated with our systems.
14 Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect such information.
15 Your Rights
Depending on applicable law, you may have rights to access, correct, or request deletion of your information.
16 Changes
We may update this Privacy Policy from time to time.